Jan 8

Total Quality Management

We talk a lot about continuous improvement at work and in our personal lives, but how often do you hold yourself or your organization accountable for making any improvements?

Here’s a few of my favorite tips from W. Edwards Deming on building a culture that endorses continuous improvement:

1. Build quality into the product; stop depending on inspections to catch problems.
2. Build long-term relationshops based on performance instead of awarding business on the basis of price.
3. Continuously improve product, quality, and service.
4. Emphasize leadership, not supervision.
5. Institute a vigorous program of education and self-improvement
6. Put everybody in the company to work on the transformation